Contact support
Email info@etchmotionstudio.com. Include your Gumroad order number, Windows version, the EtchMotion version shown under About and the exact error. Screenshots are helpful; do not send private source media unless it is necessary and you are comfortable doing so.
Support is provided by email. We aim to acknowledge ordinary requests within five business days, but this is a service target rather than a guaranteed response time.
Before downloading
Check the system requirements and purchase information. Consumers normally have a 14-day withdrawal period. If you have not started the download, request withdrawal through Gumroad or email support using the purchase address.
After downloading
Where checkout obtained your express consent to immediate digital delivery and acknowledgement that withdrawal ends when downloading begins, a change-of-mind withdrawal may no longer apply. This does not affect legal rights when the software is defective or materially fails to match its description.
Compatibility promise
If the software cannot be installed or perform its core functions on a computer that meets the published requirements, contact support within 14 days. We will first offer reasonable troubleshooting, a corrected download or an available fix. If we cannot make the core product conform within a reasonable time, we will arrange the remedy required by applicable law, which may include a refund through Gumroad.
Refund processing
Purchases are refunded through Gumroad, not by a separate direct transfer. Gumroad may also process refunds or chargebacks under its own rules. Refund terms cannot exclude mandatory consumer protections.